Refund policy
Return & Refund Policy
At Sista Strength Powerlifting, we take pride in providing apparel that celebrates strength, confidence, and individuality. Each item is made to order specifically for you.
Please review our return and refund policy before placing your order.
Made-to-Order Merchandise
Because our products are printed individually when an order is placed, we generally do not accept returns or exchanges for incorrect size selections, changes of mind, or personal preferences.
We encourage customers to review product descriptions, sizing charts, and color selections carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your item.
Include the following information:
● Your order number
● A description of the issue
● Clear photographs showing the problem
We will review your request and, when appropriate, arrange a replacement or refund at no additional cost.
Lost or Missing Packages
If your package has not arrived by the estimated delivery date, please contact us as soon as possible.
Claims for packages lost in transit should be reported within 30 days of the estimated delivery date.
We will work with our fulfillment partner to investigate the issue and determine an appropriate resolution.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address results in an undeliverable package, additional shipping charges may apply.
Exchanges
Because our apparel is made to order, we generally cannot accommodate exchanges for sizing or color preferences.
If you receive an incorrect or defective item, please contact us so we can review the issue.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
How to Contact Us
Please contact Sista Strength Powerlifting through our Contact Us page or the customer service email listed on our website before returning any merchandise.
Do not send merchandise directly to our fulfillment partner without authorization.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Built Through Pressure. United Through Iron.